Terms & Conditions

1. Who We Are

Autosoft Voice is a general-purpose AI voice telephony platform operated by Autosoft Global LLC (“Autosoft,” “we,” “us”). Autosoft Voice enables businesses to deploy AI-powered inbound and outbound voice agents for customer support, sales, appointment reminders, and general business operations.

2. Acceptable Use

You agree not to use Autosoft Voice to:

• Violate any applicable law, including the Telephone Consumer Protection Act (TCPA), GDPR, CCPA/CPRA, or anti-spam laws
• Generate deepfake audio or clone any person's voice without their explicit, documented consent
• Impersonate any person, entity, government body, financial institution, or emergency service
• Conduct voice phishing (vishing), fraud, or social engineering attacks
• Circumvent Do-Not-Call (DNC) lists or contact individuals without legally required prior express written consent for automated calls
• Process Protected Health Information (PHI) as defined under HIPAA — use Autosoft Clinic with an executed BAA for healthcare use cases
• Store patient health records in the Contacts feature — Contacts is for business contacts only and is not a PHI-compliant data store
• Reverse engineer, decompile, or attempt to extract source code or AI model weights from the service
• Introduce malware or attempt unauthorized access to Autosoft systems or other customers' data

Autosoft reserves the right to suspend or terminate accounts that violate this policy and to report confirmed illegal activity to appropriate authorities.

3. Your Responsibilities

• Outbound calling consent (TCPA): You are solely responsible for obtaining prior express written consent before initiating autodialed or AI-voice calls to wireless numbers. You must maintain accurate DNC suppression lists and honor opt-outs within TCPA-mandated timeframes.
• AI disclosure: You must enable and maintain the AI disclosure feature so callers are informed they are interacting with an AI system, as required by FCC regulations and applicable state law. You must not disable this disclosure.
• Configuration: You are responsible for reviewing, testing, and monitoring all AI agent scripts and configurations you deploy to end users.
• Account security: You are responsible for the security of your credentials and all activity under your account. Notify us immediately at [email protected] of any unauthorized access.

4. TCPA Compliance

For all outbound calls made through Autosoft Voice, you are the party that initiates the call within the meaning of the TCPA (47 U.S.C. § 227). Autosoft provides technology infrastructure only and does not control or review your calling lists or consent records. You are solely liable for all TCPA violations arising from your campaigns and agree to indemnify Autosoft from any resulting claims.

5. Data and Privacy

Your use is governed by the Autosoft Voice Privacy Policy. Autosoft acts as your Data Processor for end user call data. A GDPR-compliant Data Processing Agreement (DPA) is incorporated into your subscription.

• No audio recordings stored. Autosoft Voice does not retain call audio files.
• Transcripts auto-purged after 7 days. Post-call text transcripts are automatically deleted 7 days after the call.
• PII encrypted at rest. Contact names and phone numbers are encrypted with AES-256-GCM at the application layer.
• No data sold. Autosoft does not sell your data or end user call data to third parties.
• Zero Data Retention sub-processors. All AI inference and telephony sub-processors are contractually bound to Zero Data Retention — they do not store your call data beyond the immediate transaction and do not use it for model training. Named sub-processor list available on request.

6. Intellectual Property

Autosoft and its licensors retain all rights in the Autosoft Voice platform, software, AI models, and infrastructure. You retain ownership of your call data, scripts, and brand content. Nothing in these Terms transfers intellectual property ownership between the parties.

7. Fees and Billing

Fees are specified in your subscription plan or order form. Usage-based charges are computed from Autosoft's metered records. Payment is due within 30 days of invoice. Late payments accrue interest at 1.5% per month (18% per annum). Fees are non-refundable except as provided in the SLA credits policy.

8. Service Level

Autosoft targets 99.5% monthly uptime for inbound call handling and API endpoints, and 99.0% for outbound calling. If Autosoft fails to meet these targets, you are eligible for service credits (5%–30% of monthly fee depending on severity). Service credits are your sole and exclusive remedy for uptime failures and have no cash value.

9. Disclaimer of Warranties

Read carefully

Autosoft Voice is provided “as is” and “as available” without warranty of any kind. Autosoft expressly disclaims all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Autosoft makes no warranty regarding the accuracy, completeness, or reliability of any AI-generated output. You assume all risk from reliance on AI-generated content.

10. Limitation of Liability

Read carefully

To the maximum extent permitted by applicable law:

• Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or damages for lost profits, revenue, goodwill, or data.
• Autosoft's aggregate liability for all claims is limited to the greater of: (a) fees paid by you in the 12 months preceding the claim, or (b) USD $1,000.

11. Indemnification

You agree to defend, indemnify, and hold harmless Autosoft and its affiliates, officers, directors, employees, and agents from all third-party claims, losses, and expenses (including attorneys' fees) arising from: (a) your breach of these Terms; (b) your TCPA violations; (c) your violation of applicable law; or (d) your data infringing third-party rights.

12. Term and Termination

These Terms continue for your subscription term and auto-renew unless either party provides 30 days' written notice of non-renewal. Either party may terminate for material breach on 30 days' written notice (10 days for Acceptable Use violations). Upon termination, your access ceases and your data is available for export for 90 days before secure deletion.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, United States. All disputes are resolved by binding arbitration. Class action claims are waived. Claims must be brought within two years of the event giving rise to the claim.

14. Changes to These Terms

Autosoft may modify these Terms on 30 days' advance written notice for material changes. Continued use after the effective date constitutes acceptance. If you do not accept a material modification, you may terminate the service without penalty within 30 days of the modification notice.

15. Contact

Autosoft Global LLC — Remote-based company, incorporated in Wyoming, USA
Legal inquiries: [email protected]
Security incidents: [email protected]
Support: [email protected]